Customers play a big part to the success of your business. The ultimate goal for you should be their loyalty but it’s impossible to gain if they are unhappy. Happy customers can spread good word about your business and can ensure a stable business for you.
Keeping them satisfied isn’t a simple task, so here are some basics that you may want to try.
1. Listen To Your Customers
The rule in customer service is to reply to inquiries as soon as you can. Don’t let 24 hours pass before you get back to them. A quick response to emails gives you plus points. But if inquiries are hard to answer, a simple acknowledgement would let them know that you heard them.
You also need to listen to their input and feedback. They may be seeing something that you, as the owner, are not seeing. Try to establish a trusting relationship with your customers. Chat them up when you can, ask them about their needs, and if possible, personalize a service to their preference.
2. Be Honest With Them
Don’t promise something you can’t achieve. Remember, a bad experience can gain more attention than a good experience any day. It’s better for you to under promise and deliver more than what they expect.
Give your customers an honest and realistic expectation. Be clear with what you can do for them. If you’re offering services, take the time to talk them through the process. If you make mistakes, tell them upfront, own up to it, and make up for it.
3. Make Them Feel Valued
A personal touch to customer relations are sure to keep them happy. If you have their details like birthdays or addresses, a personalized greeting would make them feel special. Look for a gift that you can send for their mother’s day, or father’s day. If you know them more personally, you can gift them with their favourite gourmet food and wine or sweets for their birthdays. Add a handwritten note to make it more special.
Surely, these aren’t the only ways you can gain a customer’s loyalty, but these three tips can establish a special relationship with them.
"Another last minute gift purchase but Christine went above and beyond to solve my problem. From sourcing an alternative product than those usually carried to helping me through special dietary requirements, I couldn’t have been more impressed or relieved"
"Great Service, Fantastic gift basket. Thank you. "
"Prompt service, extremely helpful sales staff and wonderful manner over the telephone to interstate customer. Happy to recommend their service and products. "
"Always a good experience receiving hand made hampers from GBB. My clients comment on how lovely they are as gifts to home purchasers that makes the experience special for them. Have a been a customer for a few years and quality is always the best."
"Called late morning with a special request, nothing was too hard for them, they were so helpful and the gift basket arrived that afternoon. My partner was thrilled with it and even made the comment it looked too nice to open it but of course he did :) "
"Really easy to use, great choice of gifts and arrived when it said it would! "
"This company is so easy to deal with and the online/internet purchasing is very easy. Both the purchasing and the receiving of these wonderful hampers is a great experience. The new parents absolutely loved the gift/hamper "
"Easy professional and great product "
"I ordered a Wine & Cheese gift basket for a colleague's birthday! It was beautifully presented, arrived on time. The staff were very helpful. The recipient of the gift basket was very impressed. Will definitely use again and recommend to friend & family. "
"Dad called me on Monday night to say the hamper had arrived and was beautiful. I expected no less and you can expect a return visit from me."
"Excellent service - excellent product. When an issue arose outside of their control regarding delivery, they communicated in a timely manner and offered solutions and every assistance. They went over and above in the customer service area. They rock! "
"Gift Basket Boutique are reliable, always helpful and have good gift hamper choices at reasonable prices. I trust that they will be able to delivery my orders whenever it is required. "
"Christine was amazing! Had my order organized promptly after hours and delivered the very next day. Loved the arrangements and everyone complimented how beautiful they were; will be back every time I need amazing flowers or an amazing gift basket. "
"Thank you so much. Mum was delighted. I could not be happier with your level of service."
"Thank you they absolutely loved it!!! "
"Our "go to" company for all our baby hamper needs. Always delivered on time and as described. Our staff and colleagues are loving them! We'll keep using Gift Basket Boutique for all our future company's babies and a few get well too! Thanks guys :)"
"My order was delivered within the hour and was by my son's bedside before he came back from surgery. Impressed."
"Kudos to the Gift Basket Boutique Team! Even though it was a small inexpensive gift, one of them drove up to Brisbane to make sure my Mum who's in hospital would receive some comfort when the courier driver failed to deliver her gift on the day I needed. "
"That is amazing service, I can't thank you enough. Not many people these days would be so thoughtful and generous in ensuring this delivery went out today. Exceptional customer service and sincerely appreciated by myself and my husband. Thank you!"
"Thanks again for ensuring the gift arrived on time and for taking the time to email me to let me know. I commend you on your customer service and will be recommending your company to friends and family."
"Thank you for the wonderful service, I am very impressed with how fast the delivery is and this email update. I will definitely recommend your company to my friends and family. "
"I just wanted to send an email to say a big thank you to you all for your magnificent service. We will use you again and recommend you! Thank you again for a very prompt and first class service. Very best wishes."
"Many thanks for your prompt and efficient attention to our order. We are most pleased with the service you have provided and would not hesitate to use Gift Basket Boutique again."
"Thank you so much for your excellent customer service and patience in delivering the hamper etc to Claire. She was thilled! Thank you once again your services have far exceeded expectations."
"Thanks for the gift delivery. This is the 3rd time I have used your services. Every time the gifts have been delivered on time and your communication as to what stage the delivery is at has been superb. All were of great quality and quantity! Thanks again"
"Thanks for being flexible and making the process super easy!"
"Thank you for being so efficient and noticing. Thank you again and I must say I am impressed by your service and will use your organisation again in the future."
"Just wanted to let you know how delighted we all were with the gift hamper!! It was everything I hoped for."
"Wow! What service. Have a fantastic weekend!"
"She received the flowers and she's thrilled and I haven't told her there's more to come! I haven't stop raving about your company. I've put it in my phone and will recommend you to everyone I can. Thanks so much!"
"Thanks again for your wonderful service; it has been outstanding. I have been praising you and your company all week and may be using your company again quite soon. You have been a bright light in a difficult week. Thank you so very much!"
"Received with thanks, very pretty presentation !! Loved it!"
"Thank you so much. It's gran's bday today so we are just stoked this could be delivered at such short notice.We will be definitely shouting your praises to our friends. "
"The speedy delivery was much appreciated. He was very surprised and I'm sure it made his day. Thanks again! "
"Just wanted to say thank you for getting this delivered on time and as described. The girls got a lovely surprise when they arrived at the hotel and enjoyed the sumptuous fresh fruit on arrival Thanks again! "
"Wow, that’s amazing. Thank you so much for getting that done so quickly! That was amazing, really appreciate it! "
