Delivery Information
We offer FREE STANDARD Delivery Australia Wide for our smaller hampers and to Major Cities for our larger hampers
(Due to their size, our larger hampers cannot be sent to Northern Territory and some Rural/Remote areas)
STANDARD FREE DELIVERY ESTIMATED TIME FRAMES
- South East Qld & Northern NSW - 1 to 4 Business Days
- North QLD, NSW, ACT, VIC & SA Metro - 2 to 4 Business Days
- TAS Metro - 5 to 7 Business Days
- WA Metro - 7 to 10 Business Days
- Remote Regional Areas - Add 1 to 3 Business Days to the estimates above
- Deliveries are made during business hours Monday to Friday
- No Deliveries available on weekends & public holidays
- These are estimates only and cannot be guaranteed
- Allow extra time during the Christmas period**
- **Delivery on a specific date cannot be requested with this service
- PLEASE NOTE that if a parcel needs to be redirected to a different address a delivery charge will apply and charged to the sender's account upon approval. The same applies if a parcel is returned to us and needs to be re-sent.
PREMIUM DELIVERY
FOR SELECTED BRISBANE - GOLD COAST POSTCODES** - AFTER HOURS & SATURDAY DELIVERIES ADD $30
- Monday to Friday - If order is placed before 11am for a business address and 2pm for a residential or hospital address.
- Saturday - Order placed by 10am.
EXPRESS DELIVERY
We use Australia Post Express for this service. Most areas have a "Next Business Day" time frame but it is no longer guaranteed. You can check Australia Post 's website for the latest estimates. PLEASE NOTE: Selecting the Express Option DOES NOT MEAN your gift will be delivered faster than indicated by Australia Post or on the same day that you place your order. Australia Post delivery time frames apply.
*Aramex is now offering a "Priority" service which we will use for "Express Delivery" to Brisbane and the surrounding suburbs as they guarantee a "Next Business Day" delivery.
DELIVERY TERMS
EACH CLIENT IS IMPORTANT TO OUR BUSINESS AND WE DO VALUE YOUR ORDERS.
All our gift baskets are made and shipped out from our Gold Coast warehouse using reputable courier companies.
We rely on these companies to make the deliveries on our behalf during business hours, Monday to Friday.
After you place your order on our website, depending on the delivery date requested, your gift will be dispatched with sufficient time to be delivered on your preferred day.
Although we use highly reputable carriers to deliver our parcels, from time to time delays are experienced for any number of reasons which are totally out of our control.
Whilst every care is taken to ensure accurate and safe delivery on your preferred day, we cannot 100% guarantee it will always be possible; due to circumstances beyond our control.
So despite our best efforts, there may be times when gifts are delayed in the delivery process.
We cannot be responsible for unforeseen circumstances, such as weather, traffic conditions, mechanical problems, theft, damage, or delays by our courier contractors.
Any delays causing your gift to, not being delivered on schedule, does not constitute a failure of our agreement to deliver it and therefore does not entitle the cancellation of the order after it has left our premises neither does it entitle you to a refund.
SPECIAL DELIVERY REQUESTS
When placing your order, you are able to make a note of any special delivery requests you may have.
Please note however that our courier contractors are not able to accommodate requests such as “please call before delivery” or “deliver after 6pm”.
Although Gift Basket Boutique will pass on any special requests, we do not give any guarantee that the courier will be able to comply with those requests.
You can however make more specific requests when using our "Premium Delivery Service". The driver will endavour to accomodate those as close to the requests as possible.
DELIVERY DETAILS
It is the purchaser's responsibility to ensure all address details are up to date and correct and have been entered in full on our website.
Please ensure that the recipient’s landline and/or mobile (cell) phone number is supplied.
Incorrectly addressed items which require re-direction could incur a further fee.
Any gift which is required to be stopped in transit and returned to Gift Basket Boutique for any reason will incur further delivery & admin fees.
As it is your responsibility to provide the correct delivery address at the time of ordering; Should you enter the wrong address and the parcel is not recovered, we cannot accept any responsibility for such a loss.
NON DELIVERY OF A GIFT BASKET
If a delivery cannot be completed for whatever reason, the consignment, at the request of the purchaser may be redirected to an alternate address by contacting Gift Basket Boutique as soon as the situation arises or Gift Basket Boutique will contact the sender after being advised of the non delivery by the courier company.
A redirection fee may be charged by the courier and will be the responsibility of the purchaser.
In the event that a delivery cannot be completed by the courier, the consignment will eventually be returned to Gift Basket Boutique.
The Courier, will charge freight for returning the gift to Gift Basket Boutique and any further delivery arrangements made on its return, will also attract another delivery fee. These fees will be the responsibility of the purchaser.
Please note that if a cancellation is requested after the gift has been dispatched and depending on the reason (see our delivery terms) a refund will be processed minus the shipping charge of $20, including orders for which shipping was free.
If you are advised by your recipient or are concerned that your order has not been delivered, please contact us on 0000000000 or helpdesk@giftbasketboutique.com.au and we will follow up your order with the courier service to determine the reason.
HOSPITAL DELIVERIES
All hospital deliveries must be confirmed, by you, the sender, before placing an order with us as the patient may be discharged that day or a return/redirection delivery cost will be charged to you.
Please note that once a delivery is made to a hospital it can be difficult to retrieve the gift.
Some hospital have their public and private section at the same location; You must ensure you are certain of the hospital name and particularly if it is a public or private hospital, at the time of ordering.
A building name and/or level and/or ward name or number and/or bed number MUST also be provided when ordering as courier’s contractor will not proceed with the delivery if those details are not provided.
If you find out that the recipient is being discharged from the hospital before your order is delivered, please let us know as soon as possible so that we may intercept the order before delivery is made.
We can then organise for the gift to be delivered to an alternative address if required.
Please note that the courier company will generally need to re-allocate the delivery and therefore a second delivery fee may be charged.
Please note also, that most hospitals require that deliveries are made to reception, loading dock, mail room or nurses station meaning that while the gift may be delivered to the hospital at a certain time, it may ultimately be another few hours before hospital staff deliver it to your recipient (Remember that their priority is to take care of their patients medical needs). As such, sometimes deliveries may not be received until much later.
DELIVERY TO A BUSINESS
If you are sending a gift to a business address, you MUST provide the business name as well as, if applicable, the building name and/or the level and/or the suite number.
A phone number for the recipient or the business is always appreciated if we or the courier are experiencing difficulty with your delivery.
DELIVERY TO A POST OFFICE BOX (PO BOX)
Deliveries to PO Boxes can only be done via Australia Post.
Delivery cost and delivery time may be increased and in most instances we cannot guarantee a preferred delivery day.
Please note that perishable products or flowers cannot be sent to a PO Box.
DELIVERIES TO SCHOOLS – MILITARY INSTALLATIONS – GOVERNMENT BUILDINGS
Those locations are governed by different rules; When sending a gift to any of those locations, please make sure you provide as much information as you can AND a contact phone number for the recipient.
Gift Basket Boutique will not accept responsibility if your gift couldn’t be delivered “on time” because of lack of information.
Please note that the courier company may charge a second delivery fee if they have to re-attempt delivery due to insufficient information.
THE RECIPIENT IS NOT HOME
Unless otherwise specified by you in your order form, all gifts will have an “ATL” (Authority To Leave) on their box.
If the recipient of a gift basket is not at home or a business office is closed when the courier delivers:
- You authorise the courier driver to leave the gift basket at the delivery address without a signature.
We, Gift Basket Boutique and the courier company cannot be held responsible for it thereafter. - If the recipient is not available and there are no safe locations to leave the parcel (units, appartments, gated properties), the courier driver will leave a card in the mail box with either:
- Contact details to re-arrange delivery at a more suitable time. It is the recipient's responsibility to contact the courier company to arrange an alternate delivery day.
Please note that some courier company will charge further fees to redeliver the gift. These fees will be the responsibility of the purchaser or receiver.
2. Details advising the receiver where the parcel has been dropped off (Post Office, Convenience Stores...) and can be picked up in their own time.
Please note that even if you give the courier driver permission to leave the gift at the delivery address, it is not guaranteed that the parcel will be left. It is up to the driver's discretion, the delivery address must be deemed safe.
A parcel will not be left at a unit's door for instance.
SPECIAL DELIVERIES – AFTER HOURS & SATURDAYS
This service is currently only available for selected Brisbane and Gold Coast postcodes.
The deliveries are GUARANTEED providing that the recipient’s details given are correct and the driver can safely access the property.
For After Hours deliveries, your order must be placed by 4.00pm for same night delivery, Monday to Friday Only.
For Saturdays deliveries, your order must be placed before 10am for same day delivery.
A contact number MUST be provided for the recipient.
A confirmation of delivery will be sent to the e-mail address provided on your order form once the delivery has been completed.
Please note that if no one is home at the time of delivery and you have not given us permission to leave the gift at the address, a further $30.00 delivery fee will be charged for every subsequent attempt to deliver.
THIS SERVICE IS ONLY AVAILABLE THROUGH OUR ONLINE ORDERING
OUR OFFICE IS NOT ATTENDED OUTSIDE OUR NORMAL BUSINESS HOURS (9am to 4pm - Monday to Friday) SO IF YOU NEED TO CONTACT US PLEASE DO SO VIA EMAIL NOT BY PHONE OR WE WILL NOT BE ABLE TO REPLY TO YOU ON TIME.
helpdesk@giftbasketboutique.com.au
SAME DAY DELIVERY
Gift Basket Boutique can offer same day delivery to some Gold Coast & Brisbane suburbs however restrictions do apply. (Not available when Standard Free Delivery is selected)
Contact our customer care at helpdesk@giftbasketboutique.com.au or call us on 0000000000 if you require further information on a delivery schedule.
Gift Basket Boutique cannot 100% guarantee same day service unless a “Door to Door” courier has been booked and will not be held liable if delivery takes more than one working day.
GENERAL INFORMATION
If you are not sure how long a gift will take to be delivered or which delivery location it falls into, please contact our customer care at helpdesk@giftbasketboutique.com.au or call 0000000000 for assistance.
Orders placed after the cut off time, over the weekend or on a public holiday will be processed on the following working business day.
For delivery status enquiries, if the track and trace number provided for your order does not give you any information upon enquiry on the courier's company website, e-mail us at helpdesk@giftbasketboutique.com.au for a faster response.
ARAMEX (FASTWAY) COURIERS - Track and Trace
https://www.aramex.com.au/
AUSTRALIA POST - Track and Trace
http://auspost.com.au/track/track.html
COURIERS PLEASE - Track and Trace
https://www.couriersplease.com.au/tools/track
STARTRACK - Track and Trace
https://sttrackandtrace.startrack.com.au/
WE DO NOT SHIP OUR GIFTS OUTSIDE AUSTRALIA